Recruiting well is a virtue that affects company success in all aspects of the business including economic growth and employee morale.  The successful recruiting team has their ducks in a row before they start the process.  A few of the important “ducks”, according to Ross Staffing consultants:  have the interviewing team ready to go and able to focus their attention on the process; be prepared with an efficient decision process allowing for feedback and closure; and know when the search should be outsourced (the position may be difficult to fill or require more expertise to screen).  It is important that the recruiting team have a high sense of urgency so the best candidates don’t get snapped up by some other company.

The Society for Human Resource Management (SHRM) recently researched the ‘time to fill” metric and found that their sampling produced an average time to process of 33.28 days.  The number includes weekends and holidays.  The challenge, according to an article in the SHRM news is to keep it under 30 days.  The article offers some suggestions to facilitate this goal.

Initially, companies should always include head count and projected growth as part of the annual budget/forecast process.  This helps the recruiting department plan ahead, and keep an eye out for needed talent. 

Then – set a timeline for the process.  If you have been looking ahead, you should be able to get past the “let’s see who we can find” that traps you in a perpetual candidate identification circle.  Set a realistic deadline for receiving applications and move on.  Once the candidates have been presented, set a schedule for phone and face-to-face interviews, assessing and processing the hire. 

Review the process itself and answer some key questions – who will do the interviewing, how will they report results, and how (and who) will candidates be kept informed of the progress?  If communication and understanding isn’t there, the “time-to-fill” will be out of control.

Technology Ventures Corporation provides continuing education classes on all aspects of starting a company and one of the sessions spends significant time on preparing for and conducting interviews.  An important task is the initial screening of the applicant resumes.  A thorough review of that document can save lots of wasted time later in the recruitment process, and help reaffirm exactly what types of candidates the company is looking for.

Remember- the candidate may have other prospects, and you want to keep them interested while your team is making decisions.  The worst outcome of a hiring activity is to have your chosen candidate say “I just accepted another offer last__.”  Pick one “mentor’ to stay in touch with your best prospects.

It goes without saying that those conducting the interviews should be well trained and prepped for the task.   Good luck!

Tags: hiring process, hiring talent, recruiting

I believe that the hardest part of the recruiting process is doing the “checking up” on a candidate.  There have been a few times when I’ve been ready to make a job offer, and have had some issues come up on a reference check that gave me pause.

First let me say that a candidate that isn’t aware of issues that may come up in background checks, and not alerted the recruiters to the fact, are either not very astute or trying to hide something.  As an interviewee it is always good to check at least your credit history, and even background reports, as we deal with identity theft or just plain mistakes on reports.

The employer also needs to give this process some thought.  First, how much information do you need based on the job functions of the person you are hiring.  The more access the new employee has to vital company records (or to sensitive client information, as in the healthcare field) the more cautious one needs to be.  A company doesn’t want to make headlines because one of their delivery people was arrested for drunk driving!

There are also cost/benefit considerations for the company.  Some of the work can be done in-house by making phone calls to former employers and educational institutions.  The company can ask for a credit report if they obtain a release from the applicant.  There is a small fee involved.  Criminal records searches and motor vehicle records require more time and skill.  Obviously any outside screening service should be carefully selected, for accuracy and integrity.

The standard background check usually includes the following (Courtesy of Society for Human Resources):

 - Verification of Social Security Number

 - Credit report

 - Motor vehicle record check

 - County and state criminal records search (past 7 years)

 - National criminal records search, including sex offender records

 - Verification of the past 2 employers

 - Verification of educational background

Each of these factors requires time and skill to sort out and interpret properly.  The company needs to understand how to read the reports, and in the case of court records, have some understanding of the legal terminology.  In addition, the company needs to make certain that these records are kept confidential, with only the HR people directly involved in the process having access.  They should be stored securely once the process is complete.

It is becoming more and more important to do the due diligence before hiring.  A wrong decision can have a major impact on the company’s reputation, as well as the morale of current staff.  Better to be safe than sorry!

Tags: applications, employment issues, hiring process, job application

Both hiring executives and new employees have a fear of failing when adding staff to the company.  As a result, recruiters have tried to come up with ways to screen for success.  These range from holding extensive interviews to putting applicants through rigorous testing processes.  Yet there are still mis-matches and thus frustration on both sides of the hiring equation.
At Technology Ventures Corporation one of our continuing education topics is on the subject of recruiting the right talent.  We talk about things to watch out for, and things to ask a prospective hire, as well as what types of screening are available.  However, we haven’t been able to find the magic bullet!
An article in a Canadian HR publication (hrreporter.com – Oct 211) interviewed Canadian CFOs on the top factors leading to a failed hire.  They were asked what, aside from poor performance, was the most likely factor in a poor hiring match.
The list, from highest to lowest choices were;  mismatched skill set, unclear performance expectations, personality conflicts, and failure to fit into the corporate culture.  The CEO of Robert Half International stated (as we all know) that companies can’t afford hiring mistakes as they are costly and erode company morale.  Finding the right hire for the company takes time, and even the busiest manager needs to make time for the process.
Therein lies the secret.  The hiring process needs to be given the same importance as the monthly financial review.  The biggest mistake a company can make (and the Robert Half Agency mentions this also) is to use a canned or cobbled together job description.  Companies need to review the position each time they fill it, as needs always change over time, and the people doing the hiring need to be very clear about what is required to do the job. 
As part of the position description, the company needs to take into account the candidates work style.  Employers often neglect to take into account talents such as leadership and communications skills needed in the job.  A mismatch here can make for disaster.
The art of the interview is SO important in the process.  Anyone can look good on paper, but conversations with the applicants can allow you to assess not only their skill set, but also their personal skills, such as being able to clearly express ideas (and listen to yours!).
Finally – don’t let the good one get away.  Even in these economic times  highly skilled applicants will get more than one offer.  Make sure you sell your organization and the opportunities involved, and offer a compensation package that is competitive in the market.
Use all the resources you can to help make the final evaluation – and as always, good luck!

Tags: candidates, hiring process, Hiring Trends, recruiting

Most large or well-recognized companies that are hiring are being inundated with resumes, and are trying to find ways to sort through the pile. The Internet has created a whole new market for job postings, and has resulted in a much larger audience.  To deal with the volume, increasingly applicants are being asked to take a personality test before they ever have any contact with the company. 
There are pros and cons to this practice, and in some cases complaints have been filed with the local commission for human rights that the tests are discriminatory.  One case was cited in an article by Eve Tahminciogle on the MSNBC Careers site.  In this Rhode Island case, CVS Caremark included questions that sent up legal red flags for the local ACLU.  The test asked applicants to agree or disagree with statements such as “People do a lot of things that make you angry”, “There’s no use having close friends; they always let you down”, “Many people cannot be trusted”, and “You are unsure of what to say when you meet someone”.   Several applicants had complained, and the local Commission found “probably cause” that the test was in fact discriminatory.  The company agreed to remove the problematic questions.

This could be the tip of an iceberg, as the growing use of these tests early in the hiring process is a relatively new area.  The perception is that some of these questions could hurt people with mental disorders, and is likened to a “medical exam”. 

Apparently the employment assessment market overall is worth $2 billion and growing.  It was estimated by one research firm that  one-third of employers are using testing for hiring and promotions.

There is strong disagreement between the Equal Employment Opportunity Commission and the ACLU on the use of these tests.  Jeanne Goldberg, advisor for the EEOC had no problem with applicants answering non-job related questions to see if the person’s personality will do well in a particular job. 

The article on MSNBC quoted some sample questions from a McDonald’s survey.  They included “I am sometimes unkind to others”, “I often lose my patience with other”, and “I dislike having several things to do on the same day”.  Ms Goldberg from the EEOC saw no issue with this survey.

The ACLU on the other had said that a lot of these standardized tests are weeding devices, and ones without real meaning.  The spokesperson said that employers were always looking for the magic test, but they didn’t accomplish much.  The applicant’s recourse was to decide not to work for the organization.

The question remains, how do you find the best candidates for your company – not only with appropriate skills, but with a work ethic that fits with the organization?  It doesn’t seem we’ve found the perfect tool just yet.  Good luck!

Tags: applications, Employment Testing, hiring process, hiring talent, Hiring Trends, recruiting

Interviewing job applicants is the most important step in making hiring decisions, and the most difficult.  In my past blogs I have discussed various aspects of job applicant screening.  In this one we look at the main goals of interviewing:  Find out what the candidate knows, learn how their work skills have been tested in past work situations and where their aptitudes lie for future planning. 

Typically in a one-hour interview the hiring manager will ask 10-12 questions, and these questions should be geared to learning as much as you can in regards to the above goals.  However, there is a lot of prep time to hone these questions to produce the desired results.

Noah Apodaca, recruiter for UC Irvine, wrote an article for the Society for Human Resource Management newsletter (shrm.org) on what to ask and how to ask it to get the best response from your candidates.    The questions need to give the candidate an opportunity to share their skills and experience

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So here are a few examples of good/bad ways to ask the questions:
* Don’t ask: “Why do you want to work here/want this job?”  This elicits a response on how great the company is and what a great opportunity they have.  In fact the basic reason is that the candidate needs to make money!
* Ask instead – “What particular skills or experiences make you the best match for this position?”, or even more behavioral-based:  What would your most recent supervisor say are the skills that make you the best-qualified candidate for this position?”  This allows them to highlight the things they found to be important from researching the company and the position.
* Don’t ask:  “Where do you see yourself in five years?”  The obvious answer is with the company providing great contributions to the organization.  This gives you no insight on the candidate’s vision concerning professional growth.
* Ask instead – “Where does this position fall in your career path?”  This is more open ended, and also lets you see whether the candidate does have a vision or sees this job as a destination job.
* Don’t ask: “What was the worst thing about your last employer?”  This encourages the candidate to whine, or in the least, break professional decorum.
* Ask instead – “What aspects of your previous  position did you find most professionally challenging?”  This allows candidates to reflect on how they felt their skills matched the challenges of their most recent workplace, and even to suggest how they would improve that situation. 

This is just a short list of the types of interview questions that can be helpful to managers in trying to find the best person for the job.  It is difficult, but a good outcome is rewarding both for the manager and the company.  Good luck!

Tags: candidates, hiring process, hiring talent, recruiting