For those climbing the corporate ladder, you need to be prepared for what is ahead.  Being part of the “Executive Suite” is essentially a whole new game – not at all like you’ve experienced before.  Leaders in the organization would be ahead to spend some time with new executives, describing the lay of the land. 

For the new senior executive, the perks are great, the responsibilities critical to the success of your company, and you are making great money.  That’s the good part.  The challenge is to stay there and succeed in the new role!

An article on this topic by Jim Swanson, senior director for the American Bar Association and former CEO for USAF Legal Operations was published in the online news, December 2011, for the Society for Human Resource Management.  In it he outlines some of the differences as one assumes a leadership role.

One of the most significant differences might be obvious, but requires some thought.  The new Big Bosses are a very different group than those in middle management.  These people have a whole world of “bosses” to report to, including their board, shareholders, customers, and even Government.  Their work schedules are generally 24-7, and their time is always stretched.  Therefore a big part of your job is to communicate efficiently.  A quote from a former boss of mine – “Be brief, be bright, be gone.”  -might apply here.

Your attention and time will also be spent primarily on solutions to the overall company goals.  Your focus should be always on the results, without getting tangled in the details and processes of your internal organization.  Failing to deliver is a sure definition of failure in your boss’s eyes.  You also need to steer clear of turf wars or spending time on personal status issues.  These are NOT productive.

Don’t bring problems – bring solutions.  If you simply bump tough problems up to your boss, you are not providing value in the role.  If it is necessary to bring an issue to the Boss, be prepared with solutions and courses of action that are in line with the “big picture” as the Boss sees it.  This means that you have to be constantly aware of the current situation in the company so pay attention.

Executive suite language often requires interpretation.  The Boss doesn’t criticize in public, and speaks much like a diplomat – oblique and highly civil.  It is for you to understand underlying messages. In public settings, compliments are “diplomatic” and you shouldn’t read too much into them.  In one on one communications, compliments with a “but” in the conversation may be an expression of concern so listen carefully to the comments.  Also, any time the Big Boss makes a suggestion or mentions something more than once, take it as “Do it ASAP”. 

Finally, get used to NOT getting a lot of strokes from the CEO.  Also get used to criticism, as it is part of the territory.  There is usually not much time for coddling – the fact that you are still in the executive suite is reward enough.

For the “Big Boss” – help your new execs prepare for the role, and you will have a much more productive and stable group to support your success.  Good luck.

Tags: change management, Executive jobs, performance management

Because employers are at an advantage in the current job market, some leaders develop a superior attitude, implying that the employee is lucky to have a job (somewhat true but not nice to say).  Others recognize that even with lots of job seekers out there, keeping their star employees is even more important because of the hiring and training costs involved in adding staff.

Those employers that appreciate happy productive employees are more likely to say things like “thanks, good job” or let me know if you need help” or even “why don’t you take the rest of the day off – you’ve worked hard to complete this project”.  Their employees are also more productive overall (See my previous blog on paying for performance).

A column in Bloomberg Businessweek, by Liz Ryan (10/4/2011) gives some great examples of what “bad bosses” say and how it negatively affects the company.  One I’ve already alluded to- “If you don’t want this job, I’ll find someone who does”.  These bosses love to remind employees that it’s all about the money, and that “You work for me”.  In actual fact money is not as important in a professional relationship as feeling like the employee makes an important contribution. 

Another (and we’ve all heard it) is “I don’t pay you to think”.  In my experience, those bosses felt threatened by anyone with a good idea, or they were stuck in old ways and didn’t want to make an effort to change.  Any employee with a brain is going to look for a new job asap.

How about “I’ll take it under advisement”?  Much like Mom or Dad saying “We’ll see”, and not a very positive response.  It usually means the boss doesn’t value your input enough to make an effort.

“Bring me solutions – not problems” can be perceived in two ways.  During the “re-engineering” craze in the ‘80s this was a catchphrase for the movement.  It should be empowering to the employees , as those closest to the problem usually can find better solutions.  It has also been misinterpreted as “don’t complain – just deal with it”, not nearly as positive an attitude.  It is also possible, that in the complicated business environment we live in now, the solution is a much more complicated one, and needs a manager’s involvement. 

“Who gave you permission” is such an antiquated attitude, but does still prevail.  Any organization has rules and guidelines for the workplace and the business, but when employees want to stick their collective necks out and try new ideas, there should be support and advice available from management – rather than roadblocks.  Companies that can respond quickly to new opportunities or crises don’t use that phrase.

Others – “sounds like a personal problem to me”, “drop everything and do this NOW”, and “everyone here feels the same way” can be belittling and create a negative work environment to those having to hear these comments.  So, whether you are just leading a meeting, or leading a department, think before opening your mouth “how would this sound if a boss said it to me”?  Thinking before speaking is always a good idea!

Tags: change management, employee morale, employment issues

Many of the news stories on job losses/job creation/unemployment state that small businesses, led by start-ups, generate over 50% of new jobs in the economy.  An article in the Wall Street Journal (9/15/2011) quotes the Small Business Administration as saying that 65% of new jobs over the last 17 years were due to small employers.
That same article “With New Technology, Start-ups Go Lean”, says that the number of workers needed to launch a new company has decreased by almost half in the past decade.  Start-ups are being launched with an average of 4.9 employees vs. the 7.5 workers in the 1990s.  At the same time, the number of start-ups has held steady, or even showed a slight increase since the recession, according to a study by the Kauffman Foundation.  This factor can have a huge impact on overall job recovery.
Efficiency is a good thing, but how do they do it?  As it turns out, using Web-based business tools, and working with contract developers/workers online has reduced the need for bodies in the company. The availability of web-based collaborative tools allows disparate groups to work together on projects, and eliminates the need for a large staff. 
One thing occurs to me – maybe the start-up or small business doesn’t add to its staff, but the work (managing the projects, ordering supplies, keeping financial records, etc) still needs to be done.   Someone outside the company is getting paid for providing these services in another setting.  Whereas the work may be done more efficiently, we still have a job opportunity for some bright soul.  It might be interesting to compare costs for outside services and support between today’s start-up and the earlier versions. 
Sadly there’s one part of this story that doesn’t help our jobs picture – the ease of collaboration with overseas talent.  Good for keeping costs down, but not so good for the job market either. 
In the meantime, the really good news is that start-ups are continuing to launch at a steady rate, and our innovative talent is still at work.  Keep up the good work!

Tags: change management, Hiring Trends, industry news, recruiting, technical jobs

Of course, because mobile computing devices,(smart phones, etc) are so popular now, companies are looking at the ability to offer training on these devices.  It is projected that by the end of the year over 50% of phones sold will be smart phones.  A whole new frontier for organizational learning!

SO – is it a good idea?  The Society For Human Resource Management (SHRM) July publication reviews a study by the American Society for Training and Development that recommends piloting mobile learning programs to find out what works.  They suggest rolling out the programs incrementally and take advantage of the mobile device features that enhance learning,.
So far the ASTD survey finds that 15% of the 1546 organizations responding to their survey use mobile learning.  Interestingly, those organizations that were using mobile learning found a high correlation between that factor and better performance – specifically in market performance and effective instructional design.  

 
Another 41% of organizations surveyed said they were considering developing mobile learning programs in their institutions.  Michael Green, research manager for ASTD cautions that this is no replacement for traditional formal learning, but augments that venue by making relevant content easily accessible to employees, and by providing real-time learning.

Recommendations for mobile learning initiatives from the report:
- Try to remain “agnostic”, as developing mobile applications and then having to provide devices represent big upfront costs.
- Don’t focus only on the importance for training.  Realize the other benefits, to help manage a workforce and improve productivity in the organization.
- Remember it’s OK to wait and see.  This market is still fragmented, so maybe being a beta test organization isn’t right for you.
- Take small bites – try one or two applications as a start.
- Utilize the unique capabilities of this type of device – otherwise you might as well stick with webcasts or internet-based products.
Good luck!

Tags: change management, effective learning, performance management

Studies show that high-performing executives add millions of dollars to their firms’ bottom lines. Here is an overview of the executive search process and some recommendations for success. 
The Society for Human Resource Management (SHRM) wrote a report on the recruiting process for executives based on surveys conducted with member companies.  One of the main points of the report was the need for preparation as you begin to search.  If you have clear goals for the position you are much more effective in the search and in the candidate evaluation part of the hiring process.  It also helps combat the tendency to hire someone “like yourself” or just because you are comfortable with them. 

So, one of the main requirements for success was understanding your business as it exists and what type of leadership you need for the future.  For example a startup company is going to need a leader who is comfortable “working without a net” in that they will be establishing processes and building a team as they progress.  In a more established business, the candidate will need to be able to work within the goals and processes already established and to be able to motivate the team to work within these goals, as well as looking for new opportunities for growth.  Finally a company in a rapidly changing market will need a good strategic planner to keep the company in the game and growing.

Once the company has defined their leadership needs, then they need to look at the types of managerial skills the job will require.  The SHRM report defined three broad sets of skills, technical, interpersonal and conceptual.  The perception is that technical skills are most important at the middle management level; interpersonal skills are important at all levels, and conceptual skills are important at the executive level.  A more recent approach added another factor – business acumen – to the mix, and there are many different opinions on which skills are most important. 

Within these broad categories each company can define specific factors that are important for their organization.  Once that is done, building a job listing, interview questions and a set of criteria to evaluate the candidates becomes easier and more effective. 

Successful hiring of executive talent is one way companies can survive and beat their competition.  In the market today there is a lot of talent that can help your company be successful.  Good luck!

Tags: change management, Executive jobs, hiring talent, recruiting